Refund policy

RETURN & REFUND POLICY

VOUDOR pieces are made for main character moments — so we want every order to hit exactly right.
If something feels off, here’s how returns & refunds work.

RETURNS

We accept returns within 7 days of delivery.

To be eligible:

  • Items must be unworn, unwashed, and in original condition
  • Tags & packaging must still be intact
  • You’ll need your order confirmation or receipt

Basically: try it on, don’t live in it.

EXCHANGES

Wrong size? We got you.

We offer exchanges depending on stock availability. Since many Voudor drops are limited, some pieces may sell out fast.

To request an exchange, contact us within 48 hours of delivery.

REFUNDS

Once your return is received and approved:

  • Refunds are processed to your original payment method
  • Please allow 5–10 business days for the amount to reflect

Shipping charges are non-refundable unless:

  • You received the wrong item
  • Your item arrived damaged

NON-RETURNABLE ITEMS

Some pieces can’t be returned:

  • Sale items
  • Limited edition/drop pieces
  • Accessories
  • Customized orders

If it’s exclusive, it stays exclusive.

DAMAGED OR WRONG ORDERS

If your order arrives damaged, defective, or incorrect, email us within 48 hours of delivery with:

  • Your order number
  • Clear photos/videos of the issue

We’ll make it right ASAP.

ORDER CANCELLATIONS

Orders can only be cancelled within 12 hours of placing them.

After that, your order is already being processed by the Voudor team.

HOW TO START A RETURN

Email us with:

  • Your order number
  • Reason for return/exchange
  • Photos if needed

Email: voudorr@gmail.com
Instagram: voudorofficial

FINAL NOTE

VOUDOR reserves the right to deny returns that do not meet our policy requirements.

We’re building pieces meant to stand out — thank you for shopping small, exclusive, and independent ♱